Cookie Policy for processmining.life

Last Updated: October 2024 | Version 1.2 (UK GDPR Compliant)

processmining.life ("we", "us", "our") is committed to protecting your privacy and ensuring transparency about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them, your rights under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR), and how to manage your preferences.

Contact Information: If you have any questions about this policy, please contact us at: privacy@processmining.life or via postal mail at: Data Protection Officer, processmining.life, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, or mobile device (collectively, "device") when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used. Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

Cookies can be set by the website you are visiting ("first-party cookies") or by third-party services embedded on the site ("third-party cookies"). The information stored in a cookie may include your preferences, login details, pages visited, and other browsing activity. However, cookies cannot access other information on your device, such as files or personal data beyond what you voluntarily provide.

By using cookies, we can remember your settings, improve site performance, and deliver content that is relevant to you. Under UK GDPR, cookies that are not strictly necessary for the functioning of the website require your consent before being placed on your device.

2. Types of Cookies We Use

We categorise cookies into the following types based on their function and purpose. Each type serves a specific role in enhancing your experience on processmining.life.

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function correctly. They enable core functionalities such as security, network management, and accessibility. Without these cookies, some parts of the website (e.g., login areas, shopping carts) cannot operate. Examples include cookies that remember your cookie consent choice or maintain your session during a visit. These cookies do not require your consent under UK GDPR, but we still inform you about them. They are typically session cookies that expire when you close your browser.

2.2 Performance Cookies

These cookies collect anonymous information about how you use our website, such as which pages you visit most often, whether you receive error messages, and how you navigate between pages. We use this data to improve site performance and user experience. All data collected is aggregated and anonymised; it does not identify you personally. For example, we use Google Analytics (with anonymised IP addresses) to understand traffic patterns. These cookies require your consent before activation.

2.3 Functionality Cookies

These cookies remember choices you make on our website (such as your preferred language, region, or font size) to provide enhanced, personalised features. They may also be used to remember changes you have made to text size, fonts, and other customisable parts of the site. Information collected by these cookies is anonymised and cannot track your browsing activity on other websites. Your consent is required for these cookies.

2.4 Targeting / Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies may be placed by third-party advertising networks with our permission. They remember your visit to our website, the pages you visited, and the links you followed. We do not currently use advertising cookies on processmining.life, but if this changes, we will update this policy and request your explicit consent.

3. Specific Cookies We Use

The following table lists the specific cookies that may be placed on your device when you visit processmining.life. We periodically review and update this list. Please note that some cookies are set by third-party services (e.g., Google Analytics, social media plugins).

Cookie Name Provider Type / Purpose Duration Consent Required?
cookie_consent processmining.life Strictly Necessary – Records your cookie consent preference (accepted/rejected) to avoid showing the consent banner repeatedly. 6 months No (but we inform you)
PHPSESSID processmining.life Strictly Necessary – Preserves user session state across page requests (e.g., maintaining login status). Session No
_ga Google Analytics Performance – Used to distinguish unique users by assigning a randomly generated number as a client identifier. 2 years Yes
_gid Google Analytics Performance – Used to distinguish users for the same day (24-hour period). 24 hours Yes
_gat Google Analytics Performance – Used to throttle request rate (limits data collection on high-traffic sites). 1 minute Yes
lang processmining.life Functionality – Remembers your language preference (e.g., English, German). 1 year Yes
_fbp Facebook (Meta) Targeting – Used to deliver targeted ads on Facebook (only if you have separately consented to Facebook’s custom audience tool). Currently inactive on this site. 3 months Yes (not currently used)

Note: We do not use cookies for direct marketing or behavioural advertising at this time. If we introduce such cookies in the future, we will obtain your explicit consent before activation.

4. How We Use Cookies - Detailed Purpose

Cookies on processmining.life serve the following specific purposes, which align with the categories described above:

  • Essential Site Operations: To enable secure login, maintain session integrity, and protect against fraudulent activity. These cookies ensure the site remains operational and secure.
  • Analytics & Performance Improvement: To understand how visitors interact with our content, identify popular pages, track navigation paths, and measure the effectiveness of our site structure. This helps us optimise user experience.
  • User Preference Storage: To remember your language selection, text size, and other customisable elements so you don't have to set them each time you visit.
  • Consent Management: To store your cookie consent choices (accept or reject) and ensure compliance with UK GDPR and PECR by not placing non-essential cookies without your permission.

We do not use cookies to track your browsing activity across third-party websites except where necessary for analytics (e.g., Google Analytics) or embedded content (e.g., YouTube videos). In such cases, those third parties have their own cookie policies, which we encourage you to review.

5. Legal Basis for Processing - UK GDPR

Under the UK GDPR and the Data Protection Act 2018, we rely on the following legal bases for processing personal data collected via cookies:

  • Consent (Article 6(1)(a)): For non-essential cookies (performance, functionality, targeting), we obtain your freely given, specific, informed, and unambiguous consent via a clear affirmative action (e.g., clicking "Accept All" or selecting your preferences in our cookie banner). You have the right to withdraw consent at any time.
  • Legitimate Interest (Article 6(1)(f)): For strictly necessary cookies, we rely on our legitimate interest in providing a functional and secure website. We have balanced this interest against your privacy rights and consider it proportionate. However, we still provide transparency about these cookies.

We do not use cookies that process special category data (e.g., health, religion, political opinions) or sensitive personal data without your explicit consent.

6. Your Rights Under UK GDPR

As a data subject, you have the following rights regarding your personal data processed through cookies (where identifiable):

  • Right to be Informed: You have the right to be told about the collection and use of your data. This policy fulfils that transparency obligation.
  • Right of Access: You can request a copy of the personal data we hold about you, including any data collected via cookies (e.g., analytics identifiers).
  • Right to Rectification: If you believe any data is inaccurate or incomplete, you can ask us to correct it.
  • Right to Erasure ("Right to be Forgotten"): Where data is no longer necessary for the purpose for which it was collected, or if you withdraw consent, you can ask us to delete your personal data.
  • Right to Restrict Processing: In certain circumstances (e.g., contesting accuracy), you can request that we restrict processing of your data.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format and transmit it to another controller.
  • Right to Object: You can object to processing based on legitimate interest (including profiling) or for direct marketing purposes.
  • Rights Related to Automated Decision-Making: We do not use cookies for automated decision-making that produces legal effects concerning you. If this changes, we will update this policy.

To exercise any of these rights, please contact us at privacy@processmining.life. We will respond within 30 days (or sooner where required). If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority: https://ico.org.uk.

7. How to Manage and Delete Cookies

You have full control over cookies placed on your device. You can manage your preferences via our cookie consent banner (accessible via the "Cookie Settings" link on our website) or through your browser settings. Below are instructions for common browsers.

7.1 Using Our Cookie Consent Banner

When you first visit processmining.life, a cookie banner appears asking you to accept or reject non-essential cookies. You can also customise your preferences category by category (e.g., accept performance cookies but reject targeting cookies). You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website. This will clear your previous consent and allow you to make new choices.

7.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

  • Block all cookies (including strictly necessary ones, which may affect site functionality).
  • Delete cookies already stored on your device.
  • Set your browser to notify you when a cookie is being placed.
  • Choose to accept session cookies only (deleted when you close the browser).

Please note that disabling certain cookies may impair site performance and some features may not work as intended. For guidance, visit:

7.3 Opt-Out Tools for Third-Party Cookies

For analytics cookies (e.g., Google Analytics), you can use browser add-ons to opt out. For example: Google Analytics Opt-Out Browser Add-On. For advertising cookies, you can visit Your Online Choices (UK) to manage preferences with participating third-party networks.

8. Third-Party Cookies and Embedded Content

We may embed content from third-party services on our website, such as YouTube videos, Vimeo players, Google Maps, or social media feeds (e.g., Twitter, LinkedIn). These third parties may set their own cookies (first-party and third-party) when you interact with the embedded content. We do not control these cookies, and we encourage you to review the privacy policies of these third parties:

When you click on a link to a third-party website from processmining.life, that website may set cookies on your device. We are not responsible for the cookie practices of external sites. We recommend you check the cookie policy of each site you visit.

9. Data Retention and Security

We retain cookie-related data as follows:

  • Cookie consent records: Stored for 6 months from your last interaction (or until you withdraw consent).
  • Analytics data: Aggregated and anonymised data is retained for 26 months (as per Google Analytics retention settings). Individual-level data is anonymised after 26 months.
  • Session data: Deleted automatically when you close your browser.

We implement appropriate technical and organisational measures to protect your data, including encryption (HTTPS), access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers of Data

Some third-party cookie providers (e.g., Google, Facebook) may process data outside the UK and European Economic Area (EEA). For example, Google Analytics may transfer data to servers in the United States. We ensure that adequate safeguards are in place through the use of Standard Contractual Clauses (SCCs) adopted by the UK Information Commissioner's Office (ICO), or by relying on the UK's adequacy decisions (e.g., for countries with equivalent data protection laws). You can request a copy of these safeguards by contacting us at privacy@processmining.life.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, via a prominent notice on our website (e.g., a banner) or by email (if we have your contact details). We encourage you to review this policy periodically to stay informed about how we are using cookies.

12. Contact Us and Complaints

Data Controller: processmining.life (a trading name of Process Mining Life Ltd, registered in England and Wales, Company Number: 12345678 – placeholder, please insert your actual company number).

Data Protection Officer (DPO): Dr. Emily Watson, DPO Services UK Ltd (outsourced). You can reach the DPO at: dpo@processmining.life.

Postal Address: Data Protection Team, processmining.life, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

ICO Registration: We are registered with the Information Commissioner's Office (ICO) under registration number ZA123456 (placeholder). You can verify our registration at https://ico.org.uk/ESDWebPages/Search.

If you have any questions, concerns, or complaints about this Cookie Policy or our data practices, please contact us in the first instance. We aim to resolve all issues within 15 business days. If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Effective Date: This policy is effective from 1st October 2024 and supersedes all previous versions.

© 2024 processmining.life. All rights reserved. This document is for informational purposes and does not constitute legal advice. We recommend consulting a qualified privacy lawyer for guidance specific to your circumstances.