Privacy Policy
Effective Date: 14 April 2025
Website: processmining.life (the “Site”)
Controller: The data controller responsible for your personal data under this Privacy Policy is:
ProcessMining Life Ltd
Registered Office: 71 Queen Victoria Street, London, EC4V 4AY, United Kingdom
Company Number: 14238641
Email: privacy@processmining.life
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection laws.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our Site and use our services. It also explains your rights under UK data protection law.
Please read this policy carefully. If you do not agree with any part of it, you should stop using the Site immediately.
1. Important Information and Who We Are
1.1 Purpose of this Privacy Policy
This Privacy Policy aims to give you information on how ProcessMining Life Ltd collects and processes your personal data through your use of this website, including any data you may provide through contact forms, newsletter subscriptions, account registration, or when you purchase services or products.
This website is not intended for children under the age of 16, and we do not knowingly collect data relating to children.
1.2 Data Controller
ProcessMining Life Ltd is the controller and responsible for your personal data (collectively referred to as “ProcessMining Life”, “we”, “us”, or “our” in this Privacy Policy).
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Officer using the details set out below.
1.3 Contact Details
Full name of legal entity: ProcessMining Life Ltd
Email address: privacy@processmining.life
Postal address: 71 Queen Victoria Street, London, EC4V 4AY, United Kingdom
Telephone: +44 (0)20 7123 4567
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
1.4 Changes to the Privacy Policy and Your Duty to Inform Us of Changes
We keep our Privacy Policy under regular review. This version was last updated on 14 April 2025. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
1.5 Third-Party Links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include anonymised data (where the identity has been permanently removed).
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: first name, last name, username or similar identifier, title, date of birth (if provided).
- Contact Data: billing address, delivery address, email address, telephone numbers.
- Financial Data: bank account and payment card details (processed via secure third-party payment gateways; we do not store full card numbers).
- Transaction Data: details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data: your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data: information about how you use our website, products, and services (including page interaction information, scrolling, clicks, and mouse-overs).
- Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, genetic data, biometric data, and health data) unless you voluntarily provide it. Nor do we collect any information about criminal convictions and offences.
2.1 If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you, including through:
3.1 Direct Interactions
You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
- Apply for or purchase our products or services;
- Create an account on our website;
- Subscribe to our newsletter or other publications;
- Request marketing to be sent to you;
- Enter a competition, promotion, or survey;
- Give us feedback or contact us via our support channels.
3.2 Automated Technologies or Interactions
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy below (Section 12) for further details.
3.3 Third Parties or Publicly Available Sources
We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from analytics providers such as Google Analytics based outside the UK;
- Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services such as Stripe, PayPal, and Worldpay;
- Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you (Contract Performance).
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (Legitimate Interests).
- Where we need to comply with a legal obligation (Legal Obligation).
- Where you have given your consent (Consent) – for example, for direct marketing communications or non-essential cookies.
4.1 Purposes for Which We Will Use Your Personal Data
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To register you as a new customer | (a) Identity (b) Contact |
Performance of a contract with you |
| To process and deliver your order including managing payments, fees, and charges | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing & Communications |
(a) Performance of a contract (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you, including notifying you about changes to our terms or privacy policy | (a) Identity (b) Contact (c) Profile (d) Marketing & Communications |
(a) Performance of a contract (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and study how customers use our products/services) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) | (a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing & Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences | (a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
4.2 Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established a preference centre where you can control how we use your data for marketing purposes.
Promotional offers from us: We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
Third-party marketing: We will get your express opt-in consent before we share your personal data with any third party for their own direct marketing purposes.
Opting out: You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time at privacy@processmining.life.
4.3 Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in Section 4 above:
- Internal third parties: Other companies in the ProcessMining Life group acting as joint controllers or processors and who are based in the UK or EEA and provide IT, system administration, and leadership services.
- External third parties:
- Service providers acting as processors based in the UK, EEA, or the USA who provide IT, system administration, payment processing, and marketing services.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.
- HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers based in the UK who require reporting of processing activities in certain circumstances.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
- We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
We may transfer your personal data to countries outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Secretary of State.
- Where we use certain service providers, we may use specific contracts approved by the UK Information Commissioner’s Office (ICO) which give personal data the same protection it has in the UK (for example, the International Data Transfer Agreement (IDTA) or the Addendum to the EU Standard Contractual Clauses).
- Where we use providers based in the US, we may transfer data to them if they are part of the UK Extension to the EU-US Data Privacy Framework, or if they have certified to the Data Privacy Framework.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax and accounting purposes.
In some circumstances you can ask us to delete your data: see Your Legal Rights below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under UK data protection law, you have the following rights in relation to your personal data:
- Right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data (this is why we are providing this Privacy Policy).
- Right of access: You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware of and can check that we are using your personal data in accordance with data protection law.
- Right to rectification: You are entitled to have your personal data corrected if it is inaccurate or incomplete.
- Right to erasure (the “right to be forgotten”): This enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep processing it. This is not an absolute right and we may continue to process your data where we have a lawful basis to do so (for example, to comply with a legal obligation).
- Right to restrict processing: You have the right to ‘block’ or suppress further use of your personal data in certain circumstances, such as where you have contested the accuracy of the data or you have objected to our processing. When processing is restricted, we can still store your personal data but may not use it further.
- Right to data portability: In certain circumstances, you have the right to obtain and reuse your personal data for your own purposes across different services. For example, if you have provided data to us directly and we are processing it on the basis of consent or contract performance, you can request that we transmit that data to you or another controller.
- Right to object: You have the right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object to our processing of your personal data for direct marketing purposes.
- Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision based solely on automated processing (including profiling) which produces legal effects concerning you or similarly significantly affects you. We do not currently carry out any automated decision-making that produces such effects.
No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
9.1 How to Exercise Your Rights
If you wish to exercise any of the rights set out above, please contact us:
Email: privacy@processmining.life
Post: Data Protection Officer, ProcessMining Life Ltd, 71 Queen Victoria Street, London, EC4V 4AY, United Kingdom
10. Glossary of Lawful Bases
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Consent means freely given, specific, informed, and unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to you.
11. Cookies and Similar Technologies
11.1 What Are Cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
11.2 Types of Cookies We Use
| Type | Description | Duration |
|---|---|---|
| Strictly Necessary Cookies | These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, or make use of e-billing services. |